Frequent Asked Questions

What payment methods can I use to pay for the order?

Payment of orders can be made through credit or debit card (Visa and MasterCard) or Paypal transfer.

Is the payment system safe?

El Grifo guarantees security and confidentiality in all your transactions. All banking operations are carried out through a secure server, based on the SSL standard that protects the data.

Can I buy through any other method than the online store?

Yes. Through our store located in the Wine Museum of Bodegas el Grifo.

In which countries are orders shipped?

In Spain, Germany, Austria, Belgium, Denmark, France, Great Britain, Greece, Italy, Luxembourg, the Netherlands and Portugal

What is the transport price rate?

The price of transportation increases or decreases depending on:

  • Destination town

  • Number of bottles of the order

  

Can I send bottles to a different address than the registered one?

Yes. Indicating it during the purchase process, in the corresponding section. ***

 

What is included with the transportation price?

Tracking the order and insurance for breakage

When will my order take to arrive?

  • Peninsula (Spain) between 24/48 hours

  • Canary Islands between 24/48 hours

  • Balearic Islands and Portugal between 48/72 hours

  • European Union countries between 7 and 10 days

 

Can I collect the order in your store?

Yes. You can pick up the order at our Bodegas el Grifo Wine Museum store

 

Can I choose the arrival time of my order?

The delivery is made based on the daily route of the same carrier, but you can put a note with the request when placing the order

 

I have not received what I ordered or my order is incomplete. What I can do?

In this case, you can contact us through the chat on the page, by email to clubelgrifo @ el grifo.com or by phone at +34928524951.

I want to return and / or change my order. How can I do it? What if it arrives incomplete or broken?

If any of our products is not in good condition or simply does not satisfy you, you can return it to us with complete peace of mind. If a bottle breaks during transport, we will arrange to deliver a new one to you.

How will the data entered in the registry be treated?

All personal data provided by the Client to www.clubelgrifo.com will be included in a personal data file created and maintained under the responsibility of Bodegas el Grifo SA. In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data. You can consult the detailed conditions in our Privacy Conditions

 

How can I modify my data?

In the section 'My account' you can modify the registered data at any time.

I have forgotten my password. How can i get it back?

If you have forgotten your password, you can recover it by accessing 'My account', clicking on the link 'Can't remember your password? Click here. ' Then you will have to fill out the corresponding form and you will receive by email all the necessary information. If, on the other hand, you do not receive the email, you can contact us on the phone +34 928 524 951.

I don't want to receive promotional information (Newsletters) from the Tap. How do I do it?

Through the Client Area

Through the footer of the emails you will receive

I can't find the solution in my problem. What I do?

By contacting us through chat, email or phone +34 928 52 49 51

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